The Chaos to Calm Method Client Agreement

Effective date: 24th September 2026

WHAT YOU'LL RECEIVE:

Your Health Assessment Session (private 1:1, 45 minutes)

We spend time together on Zoom getting a clear picture of your current health, your history, medications, health conditions, symptoms and goals. You'll also complete your first symptom scorecard, so we have a clear starting point to measure against. This becomes the foundation we use to tailor your coaching and to interpret your personalised recommendations (and your blood work, if included) through a clinical, perimenopause-focused lens.

If your program includes bloods, you'll receive your blood test referral after this session. Base level testing is a functional pathology panel (40+ markers), privately arranged, so no GP referral is needed. Any additional testing I suggest is discussed and agreed with you first, including any extra cost. Some clients also choose to retest towards the end of the program to see how things are tracking.

HealthType Assessment & Personalised Recommendations from Shae

You'll complete your Shae assessment to help me generate your personalised HealthType profile, including your nutrition, movement, sleep and lifestyle recommendations, specific to your biology during perimenopause. I review these through my clinical lens (alongside your functional pathology findings, if your program includes bloods), and we tailor them to your unique needs.

If your program includes bloods: your 40+ marker panel gives us functional pathology data, not just numbers on a page. Thyroid function, hormone levels, inflammation markers and nutrient status all tell us how your body is responding to perimenopause, and where it needs support to adapt to the hormone changes. You'll receive your functional pathology report and a letter for your GP.

We'll walk through your personalised recommendations (and your functional pathology report, if included) together during your 1:1 Eat, Drink, and Do Plan Session, so you are crystal clear on how to get started. (Your recommendations are food, movement and lifestyle focused. If specific supplements are appropriate for you, these are optional and would be in addition to your initial investment.)

Check-in Sessions (private 1:1 via Zoom) x 3

In these sessions I'll answer your questions, adjust your plan and program if needed, and coach you through any obstacles. Rather than tracking weight, our focus is your symptom improvement, energy patterns, sleep quality, mood, and how the personalised recommendations from Shae are landing with your body. Around the halfway mark you'll re-take your measurements and recalculate your Shae profile, so your recommendations move with your body rather than staying fixed to week one.

Reflect and Plan Session (via Zoom)

In this session we look at your final symptom scorecard against where you started, coach you through any challenges that come up, and look at how to carry your new normal forward as you complete the program. You'll also have the chance to ask questions, and we'll discuss any supplements and herbs that may support your health goals.

Shae Precision Health App Access - Home to Your Eat, Drink and Do Plan

Shae + HealthTyping:

The tool I use in practice to assist me with your personalised Eat, Drink and Do Plan is called Shae. It builds a personalised health profile from your own biology, measurements and lifestyle in about 30 minutes (including the measurements), then gives you real-time guidance that is specific to you: the foods that suit your body right now, your best sleep and wake schedule, when your body is most ready to move, where you recover from stress, and the settings that actually give you energy. Not generic advice. Specific to you, and to where you live.

Your HealthType is built from 18 body measurements and 65 questions about your body, health and lifestyle. Together these generate over 500 health ratios from around 10,000 data points, drawing on more than 20 years of human data and research. This is what lets us see what's actually happening at a cellular level, so your recommendations are matched to your biology rather than working against it.

Your HealthType doesn't put you in a box or give you generic info based on your type. There are endless variations based on your ancestry, lifestyle and individual health presentation. And it goes well beyond nutrition. It includes movement, lifestyle and thousands of recipes, all matched to you.

What I love about it is that it translates the science into clear, practical actions you can take today. You can recalculate your recommendations any time you have access to the app, without needing new bloods or any extra cost, and it updates your advice with the seasons too.

I review your profile through my clinical lens, ask questions based on what I see in your results, and adjust the recommendations to your individual circumstances and goals. Your results inform our conversations, and my clinical judgement always guides the recommendations we move forward with together.

Your Resources

This program doesn't exist to give you MORE information. It exists to give you CURATED information. You'll have a few short getting-started guides for the Shae app and Flavour First, my flavour and seasoning guide. Your prescriptions, recommendations and health results are downloaded from your client portal in SimpleClinic.

WhatsApp Support Between Sessions

Questions and the occasional emergency come up, right? That's why you have WhatsApp support with me between sessions, on my business days, Monday to Friday. Expect a personal response within 24-48 business hours. It's included in your program.

Your Investment:

The investment in The Chaos to Calm Method is $1,297 AUD when paid in full, or 4 monthly payments of $357 AUD (total $1,428 AUD). With your functional pathology blood panel included, it's $1,597 AUD when paid in full, or 4 monthly payments of $427 AUD (total $1,708 AUD). Your option is confirmed on your invoice.

Paying upfront is a way of committing to yourself. You'd never pay for a holiday and not show up, and this works the same way. It's you showing up for you.

These prices exclude any special offers or bonuses you have been offered by Akeso Health or Sarah McLachlan. The full refund and cancellation terms are in the Terms & Conditions at the back of this document.

Getting Started:

  1. Secure your place with your full payment, or your first payment plan instalment. Payment is made before your first session, so your Shae access (and your blood test referral, if included) can be prepared.
  2. Book your Health Assessment (45-60 minutes) through my online calendar.
    Complete your intake form before we meet.
  3. After your Health Assessment, if your program includes bloods, have them done. Your referral is emailed after the session, and we recommend going the next day. Bloods need to be done at least 7 days before your Eat, Drink, and Do Plan Session.
  4. Look out for an email about how to complete your Precision Health assessment.
  5. Once your Precision Health assessment (and bloods, if included) are completed and we have the results, we’ll meet for your Eat, Drink and Do Plan Session, where we walk through your personalised recommendations (and functional pathology report, if included) together, and you get crystal clear on how to begin.

From there, we're into Phase 2 of the program. And if you have any questions before you decide, just reach out.

Terms and Conditions:

These are the finer details of how the program runs. They're here so you have everything in writing, and know what to expect. Please also read the Akeso Health Terms of Sale, which these terms run in conjunction with. Terms of Sale are found here: https://theperimenopausenaturopath.com.au/terms/

Program Dates

The journey begins: at your Health Assessment session and completes: 12 weeks from the date of your Eat, Drink, and Do Plan Session.
Please note there are no sessions between 20/12 and 8/1 each year. You'll have time added to your program automatically to account for this.

Scheduling

  • If your program includes bloods, these need to be done at least 7 days before your Eat, Drink, and Do Plan Session. We will email you a request form after your Health Assessment Session and recommend you go the next day to have them done.
  • To get the most out of your sessions, please arrive on time. We will email you a Zoom link at least 2 days before your allocated time, and be available on Zoom at the scheduled time.
  • Should you be late, please know we will message you after 5 minutes and wait for 15 minutes after our scheduled time. After this your session may be forfeited.
  • It is rare for us to run late to your session. If this does occur, we will endeavour, with your permission, to extend your session time.

Your Commitment

  • Once we begin our sessions, we consider ourselves to be fully committed to you and your success. We know you will be committed to you too. This includes going through the entire program from start to finish, including the payment schedule.
  • Payments, Refunds and Cancellations
  • Payment must be made before your Health Assessment Session, so your Shae access (and your blood test referral, if included) can be prepared. Payment plans can be arranged.
  • Purchases of programs have a 3-day cooling off period. This agreement is accepted, and your 3-day cooling off period commences, at the first of either you signing your agreement to these conditions in the online intake form, OR making a payment towards your program fee.
  • However, if your personalised recommendations (generated through Shae), your pathology testing (if included), or any associated testing included in Akeso Health's programs have been ordered, paid for, or completed, then you are not entitled to a refund for the test, the generation of your recommendations, or preparation work completed by Akeso Health / Sarah McLachlan. Where a credit card has been used for payment of the program fee, any fees charged to Akeso Health by EziDebit, Square or Stripe (credit card portal) will not be refunded to you. Further, if you have used any of the consults included in the program, you are not entitled to a refund for those services.
  • In the event of your absence or withdrawal, for any reason whatsoever after the cooling off period, you will remain fully responsible for the entire program fee and any unpaid balance. This policy exists for your benefit as well, as to obtain the best results you need to commit to the full program and all sessions.
  • The Program expires if all sessions have not been completed within 30 days after the completion date specified above.
    You receive 2 “emergency reschedules” in your Program, which means you can cancel a session within 24 hours and still reschedule the session. Any other cancelled sessions with less than 24 hours notice will be forfeited.

Intellectual Property

Please respect our work and the time spent creating and collating the processes, techniques, presentations, methodologies and materials used by us when coaching you, outside our coaching sessions, and in the online resources.

You may not at any time reproduce materials given to you except for your own personal use.

Coaching Methods and Actions

The real momentum happens between our sessions, in the everyday choices you make. I'll set clear actions with you each time, and your part is to give them a genuine go, and to let me know, with as much notice as you can, if something isn't going to happen. I can't do the doing for you.

Outside our sessions, only you can carry out the steps we agree on, so I can't promise you'll hit every goal. What I can promise is the right strategy and my support, every step of the way.

Sometimes this work brings things up, and you might feel a bit challenged along the way. That's completely normal, and often a sign you're shifting something that's been stuck. If anything about your program or our coaching doesn't feel right, please bring it straight to me. I'd always rather talk it through than have you sit with it. That's how we keep our work together honest and on track.

This phase of life, and this kind of change, can be hard. At times you might feel frustrated, stressed or stretched. By joining the program, you acknowledge that, and you agree not to hold me or Akeso Health liable for any loss or cost in connection with any mental, physical or emotional stress or distress arising directly or indirectly from your program and coaching sessions, and to indemnify us in the event of any such claim.

Remember: change takes change.

I’m looking forward to supporting you with your health goals.

Yours in health,
Sarah McLachlan
The Perimenopause Naturopath