The Chaos to Calm Method Client Agreement

Effective date: 22 June 2025

I want to CONGRATULATE you for investing in yourself and in your health in a way you may never have before.

You’ll see from what’s included in this program that it is designed to deliver an extremely high level of accountability, loving support and the right method, so you make empowered decisions and take bold action toward achieving your health goals.

You’ll also see that the Program includes a blend of group and one-on-one coaching time, so you can accelerate your results and have lots of my health, nutrition and lifestyle savvy focused on YOU.

Saying “YES” to this experience means showing up for yourself in a whole new way - mentally, energetically and physically.

This is the KEY to achieving everything you want. So is asking for support and being open to new ways of thinking. PLUS, being willing to follow your Personalised Nutrition Plan from Metabolic Balance to the best of your ability will ensure you get the results you want.

Are you ready?

WHAT YOU'LL RECEIVE:

Private 1:1 Initial In-Depth Health Assessment Session

We spend time together on zoom getting a clear picture of your current health status, health history, medications, health conditions and goals, in order to create your personalised nutrition plan with Metabolic Balance HQ.
You’ll receive your blood test referral after this session. Sometimes we may add additional testing based on what we discuss during this In-Depth Health Assessment. If there is going to be an additional cost for this, we will advise you at the time, and gain your permission to go ahead. Base level testing includes the Metabolic Balance panel (40+ markers).

Personalised Nutrition Plan from Metabolic Balance & Functional Pathology Report

Receive guidelines on the foods that are optimal for your metabolism to help you burn fat, increase your energy levels, balance hormones and improve general wellness. The plan is generated for you based on the results of your blood test (looking at 36+ markers) and the findings from your Initial In-Depth Health Assessment.
We will deliver your plan and functional pathology report to you during your Metabolic Balance Plan Presentation session, where we will ensure you are crystal clear on how to get started. (Please note this is a food-only plan, however if appropriate supplements are specifically chosen for you, these are optional and would be in addition to your initial investment.)

Weekly Group Check-In Sessions (via zoom)

In these group coaching sessions, we’ll share curated information and customised coaching exercises with the group that will accelerate your results and help you achieve major breakthroughs so you can see transformation in your body – and your life – FAST. We will cover questions about the Nutrition Plan, overcome any obstacles and support you through each phase to ensure your success. Please note there no calls held in the first full week of each month and between 20/12-7/1.

Final 1:1 Check-In Session (via zoom)

In this session, we check in with your progress and coach you through any challenges that may come up – whatever they may be – and how to adjust your lifestyle to you new normal, in preparation for completing the program! You also have the opportunity to ask questions and we will discuss any supplements and herbs that you may be taking or that I think will benefit your health goals.

Emergency Support Between Sessions

Emergencies come up, right? That’s why you have access to support via the Facebook Group or Voxer between sessions on my business days Monday to Friday. Expect a personal response from one of the team within 24-48 business hours. Please do not use SMS to my direct mobile number or Facebook/Instagram Messenger to contact me for emergency support.

Online Modules to Support and Transform Your Journey

This program doesn’t exist to give you MORE information; it exists to give you CURATED information. What that means is that you can expect information that is relevant, practical and actionable, so you are clear and confident with what to do. We will cover mindset, effective goal setting, eating psychology, self-sabotage, other motivational techniques and tools as needed, hormones, stress, sleep, self-care and more to help ensure your success. Modules will be available via the education portal hosted by Kajabi. Access to your course portal expires at the end of your program time.

Private Facebook Group for Support Between Sessions

You will be invited to join the private Facebook group for additional support, inspiration, recipe ideas and access to me in between our coaching sessions. I will be sharing additional resources in this group, making it a highly valuable part of the program.

Program Dates:

The journey begins: When you receive your Metabolic Balance Nutrition Plan. Before this date, we need to make sure you have had your Initial In-Depth Heath Assessment Session, you blood test completed, you personalised nutrition plan back from Europe and ready for delivery to you.
The journey completes: 14 weeks from receiving your Metabolic Balance nutrition plan.

Scheduling:

Initial In-Depth Health Assessment Session: This session is 45-60 minutes long, and can be booked via my online calendar: https://theperimenopausenaturopath.com.au/book-in
Bloods need to be done at least 10 days before your Plan Presentation appointment. We will email you a request form after your intake session and recommend you go the next day to have them done.
Payment must be made before your Initial In-Depth Health Assessment so your blood test referral and personalised nutrition plan can be generated. Payment plans can be arranged.
To get the most out of your sessions, please arrive on time. We will email you a zoom link at least 2 days before allocated time and be available on Zoom at the scheduled time. Should you be late, please know that we will message you after 5 minutes and wait for 15 minutes after our scheduled time. After this your session may be forfeited. Please see the cancellation policy below.
It is rare for us to run late to your session. If this does occur, we will endeavour, with your permission, to extend your session time.
The Program expires if all sessions have not been completed within 30 days after the completion date specified above.
You receive 2 “emergency reschedules” in your Program, which means you can cancel a session within 24 hours and still reschedule the session. Any other cancelled sessions with less than 24 hours notice will be forfeited.

Coaching Commitment:

Once we begin our sessions, we consider ourselves to be fully committed to you and your success. We know you will be committed to you too.
This commitment includes you going through the entire program from start to finish, including the accompanying financial commitment.

Coaching Methods & Actions:

You will gain wonderful momentum in your program if you undertake the agreed actions between sessions. You agree to perform all actions set for you between sessions, and advise us with as much notice as possible if they aren’t going to be completed. You won’t hold us responsible for not achieving (in whole or part) any of your goals, and recognise that outside of the coaching sessions, your stated actions can only be carried out by you.
Sometimes, coaching can ‘bring stuff up’ and you may feel a bit challenged. Feeling uncomfortable is often a perfect sign that you are releasing obstacles and limiting beliefs.
My request is that any concerns regarding your program and coaching be addressed directly with us, so we can be the best coaches and mentors to you accordingly, and ensure our coaching relationship is in integrity.
Working together, we will be able to make sure your needs are met.
You acknowledge that the program may be personally challenging and give rise to feelings like frustration, stress and annoyance. You won’t hold us liable for any loss or cost incurred by you in the event of mental, physical or emotional stress or distress caused directly or indirectly in relation to your program and coaching sessions. You will indemnify us in the event of any such claim.

Intellectual Property:

Please respect our work and the time spent creating and collating the processes, techniques, presentations, methodologies and materials used by us when coaching you, outside our coaching sessions, and in the online education modules. You may not at any time reproduce materials given to you except for your own personal use.

Investment & Refunds:

The investment is $2197AU when paid in full. This upfront payment helps provide extra motivation for you to commit 100% - you’d never pay for a holiday and not show up! In the same way, this means you show up for yourself. If you have been offered a payment plan, it consists of 4 x monthly payments of $625AU, total $2500AU.
For US clients, or those wanting to pay in US dollars, the pay in full is $1597US or 4 monthly payments of $450US (total $1800US).
These prices exclude any special offers or bonuses you have been offered by Akeso Health or Sarah McLachlan.
Purchases of programs have a 3-day cooling off period (this agreement is accepted and your 3-day cooling off period commences at the first of either you signing your agreement to these conditions in the online intake form OR make a payment towards your program fee from). However, if your Metabolic Balance personalised nutrition plan or any associated testing included in Akeso Health's programs have been ordered, paid for, or completed; then you are not entitled to a refund for the test or Metabolic Balance plan generation. Where a credit card has been used for payment of the program fee, any fees charged to Akeso Health by EziDebit or Stripe (credit card portal) will not be refunded to you. Further, if you have used any of the consults included in the program you are not entitled to a refund for those services.
In the event of your absence or withdrawal, for any reason whatsoever after the cooling off period, you will remain fully responsible for the entire Program fee and any unpaid balance.
This policy exists for your benefit as well, as to obtain the best results you need to commit to the full program and all sessions.

Remember: change takes change.

Please carefully review this entire disclaimer. This disclaimer contains important information, rules and disclaimers regarding your participation in the Metabolic Balance® program. Please sign with your full name and signature at the end of this disclaimer.

You understand and agree that you should discuss with your GP or primary healthcare physician your intention to follow dietary changes with Metabolic Balance. During the program, you are advised to consult with your primary healthcare physician and stay under medical supervision.

Typical contraindications for not being able to participate in the Metabolic Balance® are:
Pregnancy or breastfeeding. If you become pregnant during the program, you must stop the program and can continue after the pregnancy.
Any other health condition or disease that may be affected adversely by weight loss, eating whole fresh foods or drinking water

The Metabolic Balance® program is a natural wellness program designed to promote a balanced metabolism through customised nutritional adjustments, which involves following a Metabolic Balance nutrition plan with consultation support from a Metabolic Balance consultant. All recommended foods are natural, and aside from customary multivitamins and mineral supplements, there are no added pills, powders, chemicals, or medications.

While the Metabolic Balance® program typically has no serious side effects, it is important to be aware that certain health risks can be associated with weight loss. Dietary changes or weight-loss programs may cause side effects such as constipation, dizziness, diarrhea, dry or cold skin, gout, hair loss, headaches, irregularities in menstruation, muscle cramping, loss of lean body mass, and reduced tolerance to cold. These are just examples, and other symptoms or conditions may also arise.

All aspects of the program can be adjusted to suit your personal circumstances, energy needs, and health status. It is strongly recommended that any adjustments are discussed with your personal Metabolic Balance consultant.

The Metabolic Balance® program is intended to offer a gentle and natural approach to improve—and, in some cases, potentially restore—metabolic balance, wellness, and health. If you experience any medical issues or adverse changes while on the program, you should immediately suspend the diet, seek medical attention, and notify both your personal physician and your Metabolic Balance consultant.

The Metabolic Balance® program cannot guarantee, but has shown, in certain cases, improvements in the following
conditions:

Lowered Blood Pressure
Lowered Cholesterol Levels
Lowered Glucose Levels
Improved Liver functions

If you are on certain medications for the regulation of these or other medical conditions, have your physician monitor your values regularly (on a weekly basis is recommended) for any needed adjustments of your medication. The Metabolic
Balance® program is an all-natural nutritional consulting program. We will not give, and you will not receive, any medical advice from Metabolic Balance® or any of its employees or associates.

The required lab work will not be examined for any purpose other than preparing your personal Metabolic Balance® nutritional plan. Metabolic Balance, its employees and associates are not responsible for the medical evaluation of lab values provided by you. You are advised, and it is your responsibility to have your doctor evaluate your lab work to ensure proper medical evaluation. Please ensure that you do not have your pathology taken within 2 weeks of receiving a vaccine.

The Metabolic Balance® nutritional plan is a customised program tailored to your unique needs based on your lab values. As it is individualised, sharing your plan with others can lead to potential health risks for them. Results from following a Metabolic Balance nutritional plan may vary, as success is influenced by personal health factors and adherence to the program.

Metabolic Balance consultants are independent professionals certified to offer Metabolic Balance nutritional plans through their own businesses. Metabolic Balance ANZ supplies customised plans to these certified consultants but does not oversee or control the support services they provide. The recommended delivery of the program consists of two parts: the nutritional plan and accompanying support consultations. While Metabolic Balance produces and sells the nutritional plan to the consultant, it is not involved in or responsible for the consultations provided by these independent consultants.

The cost of generating a Metabolic Balance plan must be paid in full before the start of the program and is non-refundable once the plan has been created. Any additional costs for the support package purchased from a consultant, including but not limited to pathology fees and consultation services, are subject to the policies of the individual
consultant.

Metabolic Balance ANZ recognises that unforeseen circumstances may occasionally prevent clients from completing the full course of services with their consultant. These could include changes in health or personal status, or issues within the therapeutic relationship. In such situations, clients are encouraged to reach out to their consultant to discuss potential options for addressing unused consultations or services. As these are governed by the individual consultant’s refund policy, Metabolic Balance ANZ is not liable for refunds or any financial arrangements related to services delivered by individual consultants in connection to the purchase of a Metabolic Balance nutrition plan.

Opt-in consent for Anonymised Data Use in Research

I understand that Metabolic Balance Global AG may collect anonymised client data for the purposes of research and program development. By ticking the consent box and signing below, I voluntarily consent to the use of my non-identifiable data—including, but not limited to, age, gender, medical conditions, weight, body measurements, and
blood values—for these purposes.

I acknowledge that all personal identifiers will be removed or replaced with pseudonyms to protect my privacy, and that my information will not be used or disclosed in any way that could identify me personally.

☐ I have read, understood, and agreed to all information, rules, and disclaimers contained in this document. I hereby consent to participate in the Metabolic Balance® program and understand that my personal and health data will be
processed for the purposes of coaching and plan generation. (Required)

☐ I consent to the use of my pseudonymised data for analysis, product development, and scientific research by Metabolic Balance Global AG as outlined above. (Optional)

☐ I consent to being contacted with personalised offers and updates. I agree to receive marketing communications, news, and offers from my Metabolic Balance coach, Metabolic Balance Global AG, and/or Metabolic Balance Australia and New Zealand. (Optional)

Participant Name (please print clearly)

Signature

Name of Metabolic Balance® Consultant

Date

One original of this acknowledgement page must be retained in the client’s record. If acknowledgement could not be obtained from the client, the client may not participate in the Metabolic Balance® all-natural weight management program.

NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION

Please review it carefully. If required, contact your consultant for further clarification.

WHO WILL FOLLOW THIS NOTICE?

Metabolic Balance® is not a health plan, health care provider or medical facility, but does adhere to this notice of privacy practices. This notice describes our privacy practices. All these entities, sites, and locations follow the terms of this notice. In addition, these entities, sites, and locations may share health information with each other for treatment, payment, or health care operations purposes described in this notice.

OUR PLEDGE REGARDING HEALTH INFORMATION:

We understand that health information about you and your health care is personal. We are committed to protecting your health information. We create a record of the services you receive from us. We need this record to provide you with quality service and to comply with certain legal requirements. This notice applies to all the records generated by this dietary advisory company to service you, whether made by your personal counsellor or others working in this office. This notice will tell you about the ways in which we may use and disclose health information about you. We also describe your rights to the health information we keep about you and describe certain obligations we have regarding the use and disclosure of your health information. We are required by law to:

Make sure that health information that identifies you is kept private.
Give you this notice of our legal duties and privacy practices with respect to health information about you.
Follow the terms of the notice that is currently in effect.

HOW WE MAY USE AND DISCLOSE HEALTH INFORMATION ABOUT YOU.

The following categories describe different ways that we use and disclose health information. By requesting dietary advice, you give us the right to use your information for services, to get reimbursed for services rendered to you, and to operate our organisation.

You authorise that your personal health information will be shared with Metabolic Balance Global AG, all its employees and associates to create your personal dietary plan and other uses such as quality control.

There are also various other ways in which we may use or disclose your information:

As required by subpoena in lawsuits and disputes
Various uses as required by law or to avert a serious threat to health or safety

OTHER USES OF HEALTH INFORMATION.

Other uses and disclosures of health information not covered by this notice or the laws that apply to us will be made only with your written permission. If you provide us permission to use or disclose health information about you, you may revoke that permission, in writing, at any time. If you revoke your permission, we will no longer use or disclose health information about you for the reasons covered by your written authorisation.

You understand that we are unable to take back any disclosures we have already made with your permission, and that we are required to retain our records of the care that we provided to you.
We may also use or disclose your personal health information for the following purposes:
To contact you to remind you by phone or e-mail of an appointment for treatment or to contact you by mail or e-mail of the need for you to contact us about making an appointment.
To contact you to describe or recommend alternative services that may be of benefit to you

Incidental Uses and Disclosures:

Incidental uses and disclosures of information may occur. An incidental use or disclosure is a secondary use or disclosure that cannot reasonably be prevented, is limited in nature, and that occurs as a by-product of an otherwise permitted use or disclosure. However, such incidental uses or disclosures are permitted only to the extent that we have applied reasonable safeguards and do not disclose any more than is necessary to accomplish the permitted use or disclosure.

YOUR RIGHTS REGARDING HEALTH INFORMATION ABOUT YOU.

You have the following rights regarding health information we maintain about you:

Right to inspect and copy
Right to amend the information you have supplied to us
Right to an accounting of disclosures
Right to request restrictions
Right to request confidential communications
Right to a paper copy of this notice

Information on how to exercise these can be obtained from your consultant.

CHANGES TO THIS NOTICE:

We reserve the right to change this notice.

COMPLAINTS:

If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the Department of Health and Human Services. To file a complaint with us, contact your consultant. All complaints must be submitted in writing. You will not be penalised for filing a complaint.

ACKNOWLEDGEMENT OF RECEIPT OF NOTICE OF PRIVACY PRACTICES

By my signature below, I acknowledge that I have received the Metabolic Balance® Notice of Privacy Practices and agree to it.